UK Psychotherapy & Counselling Services 

Using the Website
By using this website, https://www.counsellingservicesleicester.co.uk and ordering
goods and or services from it
('the website') you agree to these
terms and conditions (the “Conditions”) and you accept that
the Conditions and your use of the websites shall be governed
by English law and are subject to the exclusive jurisdiction of
the English courts. Nothing in these Conditions affects your
statutory consumer rights.

The website is owned and operated by Nagina Parvez of UKPC and Energy Oils
Please ensure that any information you provide to us is
accurate and current.

Remember to check the Conditions when you use the website
as we may change the Conditions from time and time and you
will be subject to the Conditions in force at the time that you
use the website. We may change the prices and availability of
goods without notice to ensure they are as up to date as
possible.

We try to make sure all the information on the website is
accurate, but if we have made a mistake and you spot it,
please let us know. Please regularly update your computer’s
virus protection software as we can’t guarantee that the
website will be free from viruses.
We may suspend or terminate access to the website without
notice.

Buying from the Website

Even though we try to accept all orders, sometimes this might
not be possible. If your order is declined or cancelled by us
after your credit card has been charged for the purchase, we
will promptly issue a credit to your credit card.

Prices on our website are quoted in British Pounds sterling.

We use Paypal and Red Stripe for secure credit and debit card
payments.  Your credit or debit card details are not stored on
the websites.

Payment for the goods which you order must be made by one
of the following credit or debit cards: Mastercard, Visa, Solo,
Visa Electron, Maestro. We won’t dispatch your order until we
receive full cleared payment.

Delivery, Postage and Packing

We accept orders from and dispatch goods throughout the UK


Orders are normally processed and dispatched within 1
working day.  Within the UK, goods are sent via Royal Mail first
class post or courier depending on value and weight of the
order.  

The goods will be at your risk from the time of delivery.
However, ownership of the goods will only pass to you on
delivery provided we have received full payment.

Returns

You may cancel your order at any time up to 14 days after
receiving the goods by notifying us in writing either by:
post to Nagina Parvez at

Rutland House
23-25 Friar Lane
Leicester
Leicestershire
LE1 5QQ
United Kingdom
Or- email enquiries@ukcounsellingservice.co.uk
You must return the goods in their original packaging to us at
your expense. Note that if you fail to take reasonable care of
the goods we might not be able to accept their return.
Otherwise, we will refund the full purchase price to you
(excluding delivery charges) to the card you originally used for
the purchase.

Goods returned by you because of a defect will be refunded in
full, including a refund of the delivery charges for sending the
goods to you and the cost incurred by you in returning the
goods to us.

Cancellation Policy (Courses)

To guarantee your place on a course or to reserve a
consultation we require a deposit payable either by cheque or
credit card, with the balance payable on arrival.  We will advise
the amount of the deposit at the time of booking.

The deposit is fully refundable if you cancel more than 1
calendar month before the course start date or consultation
date or in the event that the course does not run or we have to
cancel the consultation.

If you cancel between 1 month and 2 weeks of the start date
we will refund 50%.

If you cancel within 2 weeks of the start date we regret we are
unable to refund the deposit unless we are able to fill the place.

Privacy Policy

In order to process your order we will collect your name,
delivery address, shipping address, email address and
telephone number.  This information is saved with your order
only, unless you opt to be added to our email distribution list.

We may use order information for statistical analysis of our
website.

We use our email distribution list to email you with newsletters
and information about our products and services.

We do not share our mailing list or your personally identifiable
details with anyone, except if required to do so by law.  If you
wish to be removed from our distribution list, you can email us
on enquiries@ukcounsellingservice.co.uk

Liability

We hope that you will be totally satisfied with your order. Our
liability for losses you suffer as a result of us not complying with
these Conditions is strictly limited to the purchase price of the
goods you purchased and any losses which are a foreseeable
consequence of us not complying with these Conditions.
Losses are foreseeable where they could be contemplated by
you and us at the time your order is accepted by us.

We will not be responsible for any indirect or consequential
loss of any kind (including but not limited to loss of profits,
revenue, or goodwill) howsoever arising in connection with your
use of the website and any goods purchased.

We do not limit in any way our liability for:
(a) death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude,
or attempt to exclude, our liability.


UKPC and Energy Oils
16.5.2017